Tag: Outsourced IT

Advantages of Remote Monitoring in Winston Salem

by Brian

PC maintenance can sneak up on any business owner. Sometimes it’s software errors that keep adding up until the machine can’t function, or that sneaky virus that started out nonchalant so you didn’t notice it — right up until it’s taken your whole machine hostage.

Not only can things happen while you’re busy or to a machine you haven’t paid attention to in awhile, but the challenge of routine maintenance grows as you add more and more computers to the business. How integrated are all the systems, and how much would it impact your business if a few were to suddenly go down?

Remote monitoring services for max uptime

So What Is Remote Monitoring?

Remote monitoring involves the use of software on your system(s) that allows an IT firm like Utopia’s Edge to track things that happen with that system. The software can monitor system resource usage, like processor and hard disks, to determine unusual patterns. It can monitor when updates are installed and when virus scans are run. If software or other components aren’t working, there are often ways to observe those as well.

A system covered by remote monitoring allows for the user and the IT company to institute good maintenance habits.

Once set up, remote monitoring can:

  • Make sure regular virus scans are scheduled, performed, and reviewed. If there are viruses, ensure they’re dealt with.
  • Perform maintenance functions like disk scans, defrags (for non-SSD), Windows updates, and driver updates
  • Monitor internet connectivity and address issues
  • Reboot or shut down machines as needed
  • Determine as proactively as possible if an on-site visit is needed to address something before it becomes a huge deal

Simply put: having a full time staff IT guy (or gal) can be pricey, especially for smaller companies. If you don’t have a lot of computers you probably don’t have enough work to justify a full time person anyway. But you do need support and to know that if something happens you have someone who can correct it quickly.

So where does that leave you?

That’s precisely where outsourced IT comes in. For a much lower monthly cost you can have all the protection your systems need without the overhead. When you need someone on-site, we can have someone there to handle things directly and get you back in action as quickly as possible. With remote monitoring, we can ensure your systems are always up to date and protected. If the machine is going to need upgrades that can’t be done remotely, those are things we can plan for with you. And with our Gold plan, with any covered PC we’ll rebuild it or install upgrades without a service charge when those upgrades are needed.

Ready to learn more? Contact us today to explore the options best for your business!

Outsourced IT for Network Support – Greensboro and Winston Salem

by Brian

Business networking is a very different animal than creating a home network where a few computers can share files and printers. This is especially true when there’s a server computer involved. Between setting it up and maintaining it, network support can be a lot to handle for the typical Greensboro and Winston Salem business. This is where we recommend outsourced IT services.

Outsourced IT Promotes Positive Work Flow

Our businesses run on information these days, so we can’t afford down time when issues arise. A server computer going down, for example, can cripple all the workstations attached to it and prevent staff from getting much done. When this happens it’s not just about resolving it quickly, but in being proactive about the technology in play to prevent future snags as much as possible.

Call (336) 580-1787 ext 1 for network support! We’ll help you out as soon as we can.

If your business is growing, certain decisions that seemed reasonable in the beginning may not cut it as more and more technology is added to your operation. Hardware, network speeds, and even software used plays a big role in how efficient things run and how reliable it will be under regular work load. Network support is as much about planning as it is solving problems as they occur.

We’re happy to help on the fly if you’re in this situation, but we also recommend one of our Managed IT packages to alleviate these types of concerns. With 24×7 monitoring we can track everything from connectivity to viruses to address them promptly. At the end of the day the idea is to be invisible; the smoother your business runs with fewer interruptions the better. When it’s something we can’t handle remotely, our on-site techs can get hands on with your network support.

Network Support Outsourced IT Greensboro

Outsourced IT can be an efficient solution for small and medium sized businesses throughout the Triad. Outsourcing your IT needs costs less than a salaried employee, and this way you’re only paying for the help you need, when you need it. That and of course since it’s not another employee you can save that office space for someone else.

With these benefits in mind, the network support you need is a phone call away. 

Call (336) 580-1787 ext 1!